my grand mom take a flight from Ecuador 2/eighteen/sixteen (stop in Miami)in route to The big apple,when she was waiting around to acquire her luggage what a shock she acquired!!her baggage was damaged and any person inside steal some excellent which was inside of,also the zipper was violated(damaged)she dropped in goods that she deliver it to my household Using the Charge about $350 when she educated what occurs in AA counter in JFK NY they presented to changed her fresh luggage using an applied and previous just one that looks like they pick up during the rubbish!!.also they claimed that to repair normally takes about four weeks!
went into the Dominican Republic on getaway with my wife and son on july31 til aug seventh 2015 had a great time until the perfect time to go residence, the flight leaving over the aug7th experienced a hold off for eight hrs for departing to Miami then suppose to attach and go to dulles airport.
American Airlines Shopper service hotline is definitely obtainable and buyer welcoming. Unfortunately, you have to wait around close to 2 minutes to speak with a consumer service agent. You have to pay attention to a lengthy speech concerning latest updates.
I up coming acquired that there was no Obligation Absolutely free on board. In spite of being told from the flight attendant that Duty Free had been discontinued eighteen months before, I are aware that we obtained goods final March.
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Based upon this practical experience I am able to only conclude this practice seems for being small business as typical for American Airways, Specially after witnessing indications about not eradicating cots from selected areas. How can a corporation justify acquiring over fifty adults sleep on cots in an airplane terminal? This needs to be a priority for the hearth Marshals!
Within the returning flight we checked in and the staff greeted us and appeared very Skilled. Not surprisingly right until we Visit the counter. The younger male was pretty inexperienced. The agent close to him stated that we put the wrong ticket on certainly one of our eight bags. They two gentlemen couldn't function it out and fundamentally advised us all the things was ok.
The last two situations I've flown on American Airways from BWI to MIA my precheck clearance hasn't shown on my ticket. When I have spoken to buyer service I am dismissed with “It is just a glitchâ€.
My grievance is, on March 8th. My luggage was delayed from Chicago, my vacation spot was Dane County Airport Madison Wi. When it experienced arrived, it had been shipped. Nonetheless, the luggage were destroyed and taped up. I identified as in the criticism right away. I were givin many telephone figures plus the firt a single was just a recording to depart my mobile phone and another person would get back again to me.
I also need to comment on the superb service AA presents into the handicapped. I am 84 many years old and now require wheelchair support to receive around inside the airports. I had been amazed and delighted at the aid I been given, and also with the attitudes in the individuals that assisted me Together with the wheelchair help, and in addition the drivers of the handicap carts in Charlotte airport. They had been all so helpful and really helpful too.
After i received into the complimentary lodge that American set up for me, I referred to as 800-433-7300 and talked to an agent there who, to my surprise was not able to see flights that were readily available on USAIR. She told me there have been no open up seats on any of the early USAIR flights. I had been online and could see that there were obtainable flights. I really booked a flight to prove it to her.
Bravo to American Airways for offering the shock boost on your staff members. Rather than cowering on the disgruntled passenger on todays La Guardia flight. Simply because some attendents had been cheerful and wished him an incredibly Merry Christmas. Genuinely ?? It’s about time we took back our greatest wishes and grumpy individuals just continue to be off the planes and keep their views to by themselves.
I planned to take a minute to call out find out the great shopper service Connie Sanders in your Dallas Office environment gave my spouse and I in an extremely stress filled condition. Connie went over and over and above to make sure we have been looked after and her degree of notice to restoring our hassle crammed day was extraordinary, she single handedly restored my religion in your Corporation and she justifies congratulations for the perform that she does.
For the goal of cancelling all reservations of A.A. flights from TPE stopover NRT to LAX and return to Taiwan , please . I generate a error of touching reservations of A.A. by means of cellphone skyscanner software program on thirteenth Feb.